FAQ

What types of products do you offer?

Our store provides a curated selection of eco-friendly home goods and stylish accessories. This includes artisanal candles and sustainable kitchenware, all designed to enhance your living spaces while promoting a greener lifestyle.

How do I ensure the products are eco-friendly?

We prioritize quality craftsmanship and unique designs in our products. Each item is carefully sourced to ensure it meets eco-friendly standards, which often include sustainable materials and environmentally responsible manufacturing processes.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How long does shipping take?

We strive to process and ship orders within 24-48 hours of receipt. Delivery times may vary based on your location and the shipping method selected at checkout. Tracking information will be provided via email once your order ships.

Can I exchange an item?

The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.

What should I do if my item arrives damaged?

Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a resolution.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. Additionally, we do not accept returns for hazardous materials or sale items. Please contact us if you have questions about a specific item.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.